I went to Wal-Mart this morning to buy a fan for my bedroom.
As I walked past the chdeck out line, I noticed there was ONE lane open. Just one. Isn’t that just like Wal-Mart, I thought, to not schedule enough cashiers on a Sunday that’s going to see a lot of shopping because of all the family get-gethers.
I chose the fan I wanted — a reversable window unit that I’m going to use to suck the hot air out of my house — and took my item to the electronics department because I didn’t want to wait in line.
The cashier said they scheduled plenty of workers, but a bunch of people called in sick. That’s why there was only one lane open.
I ended up thanking the guy for actually showing up to work.
Several thoughts:
First: There’s a lot of griping about there being no good jobs out there, and there’s a lot of truth to that. I know Wal-Mart jobs are not the best in the world, but why should anyone hire someone for one of those few really good jobs who doesn’t take his or her entry-level job seriously enough to show up on a holiday? What does it say about YOU if you suck at a BAD job?
Second: If there’s a real shortage of workers, or a shortage of good workers who show up, then it’s time to raise wages. Good people seek out better situations for themselves.
After picking up the fan, I was having some hunger pangs, so I stopped at a fast-food joint to grab a burger and read a newspaper in peace.
I ordered a sandwich, large fries and large drink. I received a small drink, instead. It turned out the clerk accidentially rang me up for a small. No big deal, as far as I was concerned. I normally would have ordered a small, since refills were free, but I was planning to leave with a full refill. So the manager handed me a large cup and apologized.
That manager berated that poor girl in front of me and the other employees. I could hear the lecture continue after I had returned to my seat. Yeah, the mistake cost the corporation a few dimes and nickles. But it cost more than a few nickels and pennies to train this worker and it would cost the same to train her replacement, after she leaves because her boss is abusive.
Instead of me leaving feeling like I had been treated right, I left feeling bad about being there.
Folks, trainees and probationary employees are supposed to make mistakes. In a fantasy world, every employee off the streets would be able to do it all, perfectly, right away. In the real world, good employees need to be created. Remember, It’s not their job to make your life easier, at least while they are still new. In fact, the opposite is true: YOU are there to make their lives easier. Once their training is complete, they can be judged according to how much they simplify your life.
And take it from someone who has been there. Nothing causes more problems than an atmosphere in which employees are afraid to make mistakes.